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Contact the teamWe advertise across multiple national radio stations in the UK.
Contact us now to see if you’re owed thousands
Contact the teamOur unique process is super straightforward
Contact us and we'll call you back, it only takes one quick call to check. Simply enter your details and we'll call you back for a no obligation consultation.
Our specialists will contact you to discuss your situation and provide instant advice and help. No form filling, we do all the hard work.
The same, highly trained, timeshare specialist will manage your case from beginning to end, to quickly recover any lost money owed to you.
When it comes to misunderstood, misrepresented and mis-sold contracts for products that fail to meet expectations, few industries rival that of timeshare. As such here at MyTimeShareClaim we have made this our primary focus.
Your contract was signed in Spain, especially the Canary islands.
You paid ANY money within 14 days of signing your agreement.
Your contract is in perpetuity.
Your contract lasts for more than 50 years or has no end date shown.
You were sold 'floating' weeks.
The timeshare was not registered in the land registry.
You were not provided with the exact details of the occupancy rights.
You feel that you were pressured in anyway.
You were asked to take finance to pay for the timeshare.
European Consumer Claims have been supporting European timeshare owners with contract relinquishments and contract claims since 2016.
Our success lies in the experience and expertise of our team and the strong relationships we have developed with third party timeshare lawyers and industry experts.
Our team have many years of experience and have helped thousands of timeshare owners to release themselves from unwanted timeshares all over the world.
Our success is evident with many successful judgements (plus over 1000 more in process) and millions in successful court compensation awards to date.
Our reach is worldwide, we contract the services of expert timeshare release & claims consultants and lawyers operating from a growing network of offices globally.
Our mission is to continue to build on our success to help thousands more timeshare owners who wish to rid themselves of unwanted Timeshare.
"ECC have helped thousands of timeshare owners release themselves from unwanted timeshares all over the world, and to recover money where possible."
European Consumer Claims (ECC) terms and conditions of use set out below apply to the website owned, operated and controlled by ECC located on the World Wide Web at www.europeanconsumerclaims.com (the “Website”).
By using the Website, users are deemed to have full knowledge of the following terms and conditions and to accept them.
ECC may, at any time change, modify, add to or remove part or all of these terms and conditions. Users should therefore check these terms and conditions periodically to see if they have changed. Continued use of this Website following any change in the terms and conditions will be deemed to constitute the users’ acceptance of those changes.
ECC makes every effort to ensure that the information and data contained on the Website is correct. ECC, however, accepts no liability and does not guarantee that the information and data provided is up to date, correct and complete. This also applies for all other websites referred to by means of a hyperlink from time to time. ECC is not responsible for the contents of such websites reached by means of such a link and reserves the right to modify or supplement the information or data provided without prior notice.
All materials accessible on this European Consumer Claims website are protected by copyright. Users may view Website pages on screen and may print or download extracts for personal use or for use by others within their organisations.
Users may supply a copy of any such extract to any third party provided that:
No part of this Website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without ECC’s express written consent. News stories on this site are copyright of ECC or their respective copyright holders as stated on the Website and do not necessarily reflect the views of ECC.
ECC will use its reasonable endeavours to provide users with a prompt and continuing service. ECC does not, however, warrant that the service it provides will continue uninterrupted or without delay or that it will remain unchanged. In particular, ECC reserves the right to bring the Website down as and when necessary for the purposes of maintenance.
Whilst ECC will use its reasonable endeavours to ensure that the information contained in the Website is correct and reliable, no warranty, either expressed or implied, is given as to the accuracy or completeness of that information. The Website is intended to provide users with general information relating to European Consumer Claims (ECC), its various products and services and other information which may be of relevance or interest to users. The Website is not intended to provide exhaustive details in respect of any of the issues or matters referred to on it. Prior to making any decision or taking any action which may potentially affect users’ personal finances or business, users are urged to take independent advice from suitably qualified advisors.
The Website may from time to time contain hypertext links to a number of websites owned, operated and controlled by third parties. ECC has no control over or proprietary interest in any of these websites and, as such, makes no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and excludes any and all liability arising from use of the same.
The protection of users’ personal data takes top priority for ECC and ECC does not collect any personal data through its Website without users’ consent.
Users alone decide whether to provide ECC with such data or not.Where users of the Website are able to communicate to ECC personal information via the Website, ECC shall, at all times, process and utilize such personal information provided in accordance with the Data Protection Act 1998. Only authorized employees, under appropriate confidentiality obligations will have access to users’ personal information.
Upon access to the Website, information is occasionally collected automatically (i.e. not through a registration), whereby this information cannot be assigned to a specific person (e.g. Internet browser and operating system used; domain name of the website from where users arrived; number of visits, average dwell time, pages called up).
ECC uses this information to improve the website and its content. When users visit the Website, information may be saved on users’ computers as a “cookie” which is then automatically recognized on the next visit to the Website. Users who do not want ECC to recognize their computers should set their Internet Browsers so that they delete cookies from the computer hard disk, block all cookies or warn users before saving a cookie. Please see our Privacy Policy.
Whilst every effort is made to ensure that any enquiries submitted are dealt with promptly, ECC cannot guarantee that queries will always be dealt with within the timescale users may require. ECC cannot always guarantee complete confidentiality and would therefore recommend that users do not transmit or include sensitive information, which could be classed as a trade secret, via the Internet.
European Consumer Claims shall not be liable for any third party claims or losses of any nature, including, but not limited to, loss of profits, indirect or consequential loss or loss due to circumstances beyond its reasonable control. ECC does not accept any liability for any acts or omissions resulting from users’ decisions or opinions formed on the basis of use of the Website.
These Terms and Conditions are governed by and shall be construed in accordance with English law. Disputes in connection with the Website shall be subject to the jurisdiction of English Courts.
The time-frames may vary between a couple of months regarding simple relinquishment process up to approximately 3 years in complex court cases where procedural issues are contested and the judgement issued is appealed.
According to the terms and conditions of European Consumer Claims contract for services regarding non-regulated claims signed in the premises of the company, in case the clients decide to cancel the contract for services, no refund is applicable, unless ECC fails to provide the service.
Regarding the distance or off-premises contract for non-regulated claims services, a full refund is applicable if the consumer cancels within the 14 days cancellation period. If a consumer cancels the distance or off-premises contract for non-regulated claims services after the expiry of the cancellation period, no refund is applicable, unless ECC fails to provide the service.
The consumer may cancel a distance or off-premises contract for non-regulated claims services at any time within the 14 days cancellation period without giving any reason.
We hope that users will find our Website informative and easy to use. We should be grateful to receive any comments or queries that users have concerning the Website, or any suggestions as to how it could be improved, by email at info@ecc-eu.com or by calling us on 0800 610 1512 or 0203 670 4616 from a mobile phone. Thank You.
Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. ECC is committed to the online privacy of all its users.
This Privacy Policy regulates the use by ECC and its partner companies of the information you provide when using European Consumer Claims websites.
To be able to provide our services, we have to collect certain information from you. As part of this, you are required to give your contact information. You can change your details at any time by getting in touch with us at
European Consumer Claims use the information given by you to provide the service you request in the way that is set out in this privacy policy. Our main uses of your information are to assist you with your enquiries as well as to help us understand your needs and provide you with a better service.
User name and password – if we collect a user name and password, this is so we can keep your information safe and so that we can have your information to hand each time you visit us.
Name, email, telephone number – without this we won’t know who or how to get in contact with you and respond to a query. If you have agreed to receive marketing communications, these may also be sent by email or sms.
Where you heard about us – we may ask you this to help make our marketing more efficient.
Correspondence – if you contact us, we may keep a record of that correspondence.
IP addresses – when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
Credit Cards – We do not store credit card details nor do we share customer financial details with any 3rd parties
You may also provide us with personal information if you contact customer services, if you enter promotions or competitions run by us or if you get in touch with us in some other way Eg via an email facility provided on the website.
You should also be aware of the following uses –
Marketing – we (including our group companies and partners) may use the information we collect to inform you, by letter, phone, SMS, or email, about offers, services and news that we think may be of interest to you.
We will tell you about this when we collect your information and if you do not wish to receive these communications, please let us know. You can change your mind at any time by contacting privacy@ecc-eu.com. You can also unsubscribe following the instructions that we will include in any communication, such as email or text, we send to you.
Customer care and correspondence – as part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email, customers who have purchased services from our website/landing pages or who have posted comments about ECC on the internet, for example to resolve a complaint or to ask for a testimonial.
Market research – from time to time, we may also use your information to contact you for market research purposes. We may contact you by letter, phone, SMS or email.
Website improvement – to help us design our website and improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it.
We will keep personal information about you only as long as we need it:
Where you have requested marketing information from us, then we will only keep this information for a maximum of up to 7 years. This is to keep you up to date with changes in the law that may affect your potential to make a claim. If you do not contact us further after this period, then your information will be deleted.
Destruction of information
We take reasonable measures to destroy or permanently de-identify personal information in a secure manner when it is no longer required. For example, when the information is printed on paper, we take reasonable measures to delete or destroy it by shredding or incineration; where the information is stored electronically, we use technical means to render the information unusable.
Links to Third-Party Websites
Parts of our websites may contain links to third-party websites for your convenience and information. The privacy practices of these third party websites may differ from those of ECC. When you access these other websites, please understand that we do not control the content and are not responsible for the privacy practices of that website.
We suggest that you carefully review the privacy policies of each website you visit. This Privacy Policy does not cover the information practices of those websites to which this Website links. These other websites may send their own cookies to users, collect data, or solicit personal information.
Our sites use a number of different cookies. Below we explain the cookies we use and why we use them.
A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.
You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.
You have a right to access the personal information that is held about you. To obtain a copy of the personal information ECC holds about you, please email us at privacy@ecc-eu.com enclosing your postal details and the details of your request.
Alternatively you can write to us at the following address:Privacy Compliance
ECC.
The Henley Building
Newtown Road
Henley-on-Thames
RG9 1HG
Security – At ECC, information security is very important and we have taken many steps to make sure your experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.
Payment Card Security – We use Stripe and the latest SSL (Secure Sockets Layer) technology to make sure that the details you provide when placing an order are kept private and secure, making payment on our website safe. Our secure server encrypts your credit or debit card number details along with your personal information and changes them into bits of code that are then securely sent over the internet. Your browser will show when you are in a secure environment by displaying either a locked padlock or an image of a key in the grey bar at the bottom of the page; it may also warn you when you are entering a secured environment as you go to place your order.
Security in our offices – access to your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store this information are kept in a secure environment.
You have a number of rights in relation to our use of your personal information including the right to:
You can make any of the requests set out above at any time by using the contact details shown in your documentation. Please note in some cases we may not be able to comply with your request for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make and if we can’t comply with your request, we will tell you why.
You also have the following rights:
Right to access your personal information
You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will not usually be a charge for dealing with these requests. Your personal information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible.
Right to rectification
We take reasonable steps to ensure that the personal information we hold about you is accurate and complete. However, if you do not believe this is the case, please contact us by using the details shown in your documentation and you can ask us to update or amend it.
Right to erasure
In certain circumstances, you have the right to ask us to erase your personal information, for example where the personal information we collected is no longer necessary for the original purpose or where you withdraw your consent. However, this will need to be balanced against other factors, for example according to the type of personal information we hold about you and why we have collected it, there may be some legal and regulatory obligations which mean we cannot comply with your request.
Right to restriction of processing
In certain circumstances, you are entitled to ask us to stop using your personal information, for example where you think that the personal information we hold about you may be inaccurate or where you think that we no longer need to process your personal information.
Right to data portability
In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice. Once transferred, the other party will be responsible for looking after your personal information.
Right to object to direct marketing
You can ask us to stop sending you marketing messages at any time. Please see the Marketing section for more information.
The right to withdraw consent
For certain uses of your personal information, we will ask for your consent. Where we do this, you have the right to withdraw your consent to further use of your personal information. Please note in some cases we may not be able to process your insurance if you withdraw your consent.
The right to lodge a complaint
You have a right to complain to the ICO at any time if you object to the way in which we use your personal information. >https://ico.org.uk/
If we decide to change our Privacy Policy, we will post these changes on this website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we use your information in this different manner.
We want to make sure we’re giving you the information about privacy and security that you want – let us know what you think. If you have any feedback, questions or concerns, please email us privacy@ecc-eu.com
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.
Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Our cookies help us:
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.
We use cookies to make our website work. There is no way to prevent these cookies being set other than to not use our site.
Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell a service it’s important for us to understand statistics about how many of the visitors to our site actually contact us and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and costs to ensure the best possible price.
We also use social media buttons and/or plug-ins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook and Google will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies.. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites
It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our preferred contact methods:
Email: privacy@ecc-eu.com
COOKIE | DESCRIPTION | DURATION (EXPIRY) | TYPE |
---|---|---|---|
_ga | This cookie is installed by Google Analytics (third party google.com). The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. | 2 years | Analytics |
_gid | This cookie is installed by Google Analytics (third party google.com). The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. | 1 day | Analytics |
_gat | This cookie is installed by Google Universal Analytics (third party google.com) to throttle the request rate to limit the collection of data on high traffic sites. | 1 minute | Performance |
sb | This cookie is installed by Facebook (third party facebook.com) and describes if this specific cookie or localStorage is responsible for sharing, collecting or storing personal data. | 2 Years | Marketing/Tracking |
datr | This cookie is installed by Facebook (third party facebook.com) and to provide fraud prevention. | 2 Years | Marketing/Tracking |
fr | This cookie is installed by Facebook (third party facebook.com) and is used to Enable ad delivery or retargeting. | 3 Months | Marketing/Tracking |
Controlling The Use of Cookies
For your convenience we have provided links to the cookie management pages for the most popular web browsers:
You can set your browser not to accept cookies, and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Opting Out Of Google Analytics
To opt out of Analytics for the web, please visit the Google Analytics Opt Out Page and install the add-on for your browser. For more details on installing and uninstalling the add-on please see the relevant help resources for your specific browser.
More Information On Cookies
For more information on how businesses use cookies and how to manage cookies you can visit the following third-party websites:
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By continuing you agree to the European Consumer Claims Limited Privacy Policy.